Returns & Refunds

We always care about our customers' satisfaction, so we offer exchange or return within 14 days of receiving the order, according to the following terms:

First: Exchange and Return Conditions

• The product must be in its original condition as received.
• The product must be unused and free of any damage, breakage, or change in its condition.
• The product must be in its original packaging with all accessories, if any.
• If there is a problem or defect in the product, please contact us as soon as possible with clear photos or a video of the issue.

Second: Cases Not Covered by Return or Exchange

Products cannot be returned or exchanged in the following cases:

• If the product has been used or opened in a way that affects its condition.
• If the product is a food or consumable item and has been opened.
• If the damage resulted from misuse after receipt.
• Products made or prepared specifically to the customer's request.

Third: Upon Delivery

We ask the customer to inspect the order upon delivery and make sure the products are intact. If there is any visible breakage or damage, please report it immediately to the shipping company and contact us directly.

Fourth: Shipping Fees

• If the return or exchange is due to a defect or an error on our part, we cover the shipping cost.
• If the return or exchange is for a personal reason, the customer covers the shipping fees.

Fifth: Refunds

• The amount is refunded via the same payment method if possible, or by any suitable method agreed upon.
• Refund procedures take place after the product is inspected and confirmed to meet the return conditions.
• The refund process may take 3 to 14 business days depending on the payment method.

Sixth: Contact

To exchange or return an item, please contact us through customer service and include:

• Order number
• Customer name
• Reason for return or exchange
• Photos or video of the condition, if available