Frequently Asked Questions
Have a question? We're here to help
Are the products authentic?
We always make sure to offer reliable, carefully sourced products, and you can check customer reviews and experiences on our pages to confirm the product quality.
Can I inspect the order before paying?
Yes, you can inspect the order upon delivery to check the product before paying.
How long does delivery take?
Delivery usually takes 3 to 4 business days, depending on the governorate.
Is exchange or return available?
Yes, available within 14 days of delivery, provided the product is in its original, unused condition.
What payment methods are available?
Cash on delivery
Transfer (Instapay / Vodafone Cash)
Do the products come with a warranty?
If there's any problem or defect in the product, it's handled immediately through an exchange or an appropriate solution.
Could the order arrive damaged?
We package products carefully, and if any damage occurs during shipping, we resolve it immediately at no extra cost to the customer.
Do the prices include shipping?
No, shipping cost is determined by governorate at checkout.
How can I contact you?
You can easily reach us via:
WhatsApp
Page messages
We'll reply as soon as possible
